Privacy Policy

Last Updated: July 14, 2026

 This Privacy Policy explains how Ippos Handmade Leather and Goods ("IPPOS", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website ipposleather.com, purchase our products, create an account, contact us, or otherwise use our services (collectively, the "Services").

 For the purposes of applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR), IPPOS is the data controller responsible for your personal data.

Please read this Privacy Policy carefully to understand how we handle your information.

1. Information We Collect

 The personal information we collect depends on how you interact with our Services.

Information You Provide Directly

 When you purchase products, create an account, contact us, or communicate with us, we may collect:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Account information, including username and password

• Order details and purchase history

• Information you provide when contacting customer support

Payment Information

 When you make a purchase, payment information is processed by our payment service providers.

 We do not directly store or have access to your full payment card details. Payment providers process your payment information securely according to their own privacy policies and applicable security requirements.

Information Collected Automatically

 When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and device information

• Operating system

• Website usage information

• Pages visited and interactions with our website

• Cookie and similar technology data

 This information helps us operate, maintain, and improve our website and services.

2. How We Use Your Personal Information

 We use your personal information for the following purposes:

Providing Products and Services

 We process your information to:

• Complete and manage your orders

• Process payments

• Deliver products

• Manage returns, exchanges, and customer requests

• Provide customer support

 The legal basis for this processing is performance of our contract with you (Article 6(1)(b) GDPR).

Managing Customer Accounts

 If you create an account, we use your information to:

• Maintain your account

• Provide access to your order history

• Manage account security

 The legal basis is performance of our contract with you.

Legal Obligations

 We may process and retain certain information to comply with legal obligations, including accounting, tax, and regulatory requirements.

 The legal basis is compliance with a legal obligation (Article 6(1)(c) GDPR).

Security and Fraud Prevention

 We may use personal information to:

• Protect our website

• Detect fraudulent activity

• Prevent misuse of our Services

• Protect our rights and the rights of our customers

 The legal basis is our legitimate interest in maintaining the security and integrity of our business (Article 6(1)(f) GDPR).

Marketing Communications

 With your consent where required, we may use your contact information to send promotional communications about our products, collections, offers, and updates.

 You may unsubscribe from marketing communications at any time.

3. Cookies and Similar Technologies

 Our website uses cookies and similar technologies to provide and improve our Services.

 Cookies may be used to:

• Enable essential website functions

• Remember your preferences

• Support website performance

• Understand how visitors use our website

• Improve our services

 Some cookies may be provided by third-party service providers used to operate our website.

 You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

 Where required by law, we will request your consent before placing non-essential cookies.

4. Sharing Your Personal Information

 We may share your personal information with trusted third parties where necessary to provide our Services.

 These may include:

Website Platform Provider

 Our website is operated using Wix, which provides website hosting, store functionality, and related services.

Payment Service Providers

 Payment providers process payments securely on our behalf.

Shipping Providers

 We share necessary delivery information with courier companies, including:

• DHL

• ELTA Courier

 This allows us to deliver your orders.

Legal Requirements

 We may disclose information where required by law, legal proceedings, or requests from competent authorities.

5. International Data Transfers

 Because we sell worldwide and use third-party service providers, your personal information may be processed in countries outside the European Economic Area (EEA).

 Where personal data is transferred outside the EEA, we ensure that appropriate safeguards are applied as required by GDPR, such as approved contractual protections or other lawful transfer mechanisms.

6. How Long We Keep Your Information

 We keep your personal information only for as long as necessary for the purposes described in this  Privacy Policy.

Generally:

• Order and transaction information is retained as required for accounting, tax, and legal obligations.

• Customer account information is retained while your account remains active or until you request deletion.

• Customer support communications are retained only as long as necessary to handle your request.

• Marketing information is kept until you unsubscribe or withdraw your consent.

7. Your Rights Under GDPR

 Under GDPR, you have the following rights regarding your personal information:

• Right of access: You may request information about the personal data we hold about you.

• Right to rectification: You may request correction of inaccurate or incomplete information.

• Right to erasure: You may request deletion of your personal information where applicable.

• Right to restriction: You may request restriction of processing in certain circumstances.

• Right to data portability: You may request your data in a commonly used electronic format where applicable.

• Right to object: You may object to certain processing activities, including direct marketing.

• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.

 To exercise your rights, contact us using the details below.

 You also have the right to lodge a complaint with the relevant data protection authority, including the Hellenic Data Protection Authority (HDPA) in Greece.

8. Account Deletion

 If you have created an account, you may request deletion of your account and personal information by contacting us.

 Please note that we may need to retain certain information where required by law.

9. Security of Your Information

 We use appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

 However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

 Our Services are not intended for children under the age of 16.

 We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

 We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

 Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

 If you have questions about this Privacy Policy or wish to exercise your GDPR rights, please contact us:

Ippos Handmade Leather and Goods
Email: support@ipposleather.com