We want you to love your handmade piece. If something isn't right, here is how we can help:
14 - Day Returns: Under EU law, standard, non-customized items can be returned for any reason within 14 days of delivery. Items must be completely unused and in their original condition.
Custom Orders (Final Sale): Products made with personal initials or custom modifications cannot be returned, exchanged, or refunded.
Return Shipping: Shipping costs for returns are the responsibility of the customer. We highly recommend using a trackable shipping service.
Damaged Items: If your item arrives with a crafting defect, email us immediately with photos, and we will issue a free replacement or full refund.
How to start: Email us at support@ipposleather.com with your order number for instructions. Refunds are processed within 5 – 10 business days of arrival.